Returns, Refunds and Complaints Policy

Our Commitment to Fresh Flowers in Bishop's Stortford

At Flowers Bishop's Stortford, we believe every arrangement should delight you as much as it beautifies your space. Whether you order for your home or business, our trusted local team is dedicated to ensuring every bouquet arrives as fresh as possible. That’s why we proudly uphold our Fresh Flower Guarantee for all deliveries throughout Bishop’s Stortford and nearby areas.

Policy for Damaged-On-Arrival Flowers

On rare occasions, flowers can be damaged during transit despite our careful preparation and packaging. If you receive flowers that are wilting, broken, or otherwise damaged upon arrival, please let us know as soon as possible. We kindly request that you report any such issue within 24 hours of delivery so we can address it promptly. Clear photographs of the damaged flowers or packaging may be requested to help us assess the problem and provide a swift resolution.

Our Freshness Window Guarantee

We guarantee our flowers will remain fresh for a minimum of 5 days from the day of delivery, provided they are cared for according to the simple instructions we provide. Should your flowers not meet this standard of freshness within this time window, contact us so we can make it right. We take pride in being a local Bishop’s Stortford florist, delivering only the freshest flowers to our cherished customers in the area.

Refunds and Replacement Options

Your satisfaction is our top priority. If you experience any issues with the quality or freshness of your bouquet, or if something is not as expected, please reach out within 5 days of receipt. Once we confirm the issue, you can choose between a full refund or a replacement arrangement, delivered as soon as possible to your address in Bishop’s Stortford or surrounding localities. Our goal is always to restore your confidence and enjoy the beautiful flowers you were expecting.

How to Make a Complaint

We are genuinely grateful for your feedback—positive or otherwise. If you have any concerns or complaints about your order, our flowers, or our service, please contact us promptly with your order details and a description of the issue. Our dedicated team will review your complaint and respond within 2 business days with a resolution or further questions if necessary. Complaints are handled respectfully and efficiently, ensuring you receive the attentive care you deserve as a valued local customer.

Trusted Local Service

As an established Bishop's Stortford florist serving households and businesses nearby, community satisfaction is at the heart of all we do. We understand the importance of every occasion that calls for fresh flowers, and we are here to ensure you receive nothing less than our very best every time you order. Thank you for choosing us, and for trusting us with your floral needs in Bishop’s Stortford.