Flower Delivery Terms for Bishop's Stortford Online Orders

E-Commerce Flower Delivery Terms & Conditions

Introduction

Welcome to the Flowers Bishop's Stortford website. These Terms & Conditions govern your use of our online flower delivery services for Bishop's Stortford and the surrounding areas. By placing an order with us, you agree to be bound by these Terms & Conditions. Please read them carefully before ordering any of our products and retain a copy for future reference.

Definitions

In these Terms & Conditions, “we”, “us”, and “our” refer to Flowers Bishop's Stortford; “you” and “your” refer to the customer placing an order for flower delivery in Bishop's Stortford or the surrounding areas; “products” means any flowers, bouquets, arrangements, gifts or related items offered for sale on our website; “services” means the online ordering and delivery of flowers as detailed on this website.

Service Area

Our terms apply exclusively to customers located in Bishop's Stortford and its surrounding areas. We strive to provide reliable and high-quality flower deliveries throughout this region. Please ensure your intended delivery location is within our coverage before placing an order.

Order Process

All flower and gift orders must be placed through our e-commerce platform. To place an order for flower delivery in Bishop's Stortford or surrounding areas, follow the steps outlined below:

Browse and select products from our online catalogue.
Add desired items to your shopping basket.
Proceed to checkout and enter all required details, including customer information, delivery address (within Bishop's Stortford or surrounding area), recipient’s contact details, and delivery date.
Review your order to check all information is accurate. Any errors must be corrected prior to confirming payment.
Submit your payment using the available secure payment methods.

Once your order has been successfully placed, you will receive an order confirmation on-screen and via email summarising your purchase. If you do not receive a confirmation, please check your spam folder and contact us via the details provided on our website.

Order Acceptance

All orders placed are subject to our acceptance. We reserve the right to refuse or cancel any order for legitimate reasons, such as unavailability of items, issues with payment authorisation, or instances where the delivery location is outside our stated coverage area. In such cases, you will be notified, and any payment already made will be refunded promptly.

Product Description and Availability

We strive to ensure all descriptions, photographs, and pricing of products on our website are accurate. However, flowers are a natural product, and arrangements may differ slightly from images due to seasonal availability and stock variations. We may substitute flowers or foliage of equal or greater value if certain blooms are unavailable and will endeavour to maintain the style, colour, and quality as depicted. If a suitable substitution cannot be made, we will contact you using the details you have provided.

All products are subject to availability and may be withdrawn at any time without prior notice.

Pricing and Payments

Prices for all products are clearly displayed on our website and are inclusive of applicable UK VAT, where relevant. Prices may occasionally change but such changes will not affect orders that have already been accepted. Delivery charges, where applicable, are clearly indicated during the checkout process before you confirm your order.

We accept payment only via the secure online payment options presented at checkout. Payment must be made in full at the time of ordering. We do not dispatch or deliver orders until payment is confirmed. By submitting payment details to us, you confirm that you are authorised to use the method provided.

Delivery Policy

We aim to deliver your flowers to Bishop's Stortford and the surrounding areas as specified by you during the ordering process. Our delivery team will make reasonable efforts to deliver orders on your chosen date, though exact times cannot be guaranteed. Orders placed for same-day or next-day delivery are subject to cut-off times and product availability.

In the event of recipient absence, our driver will endeavour to leave the flowers in a safe place or with a neighbour, and will leave a delivery card with further information. It is your responsibility to ensure accurate delivery instructions; failure to do so may result in a delay or failed delivery for which we cannot accept liability.

Cancellations and Amendments

If you wish to cancel an order, please inform us as soon as possible. Orders can generally be cancelled at no charge provided notice is given at least 24 hours prior to the scheduled delivery date. After this period, if the ordered flowers have already been arranged or dispatched, it may not be possible to cancel the order and you may still be charged in full.

If you need to amend your order (such as changing the delivery address or date), please notify us promptly. We will make reasonable efforts to accommodate changes, but cannot guarantee amendments once processing or delivery is underway.

Returns, Refunds and Complaints

If you are not satisfied with the quality of our flowers or service, please contact us within 24 hours of delivery. Depending on the circumstances, we may offer a replacement, partial, or full refund at our discretion. We may request photographic evidence and an explanation of the issue.

We are unable to accept returns of perishable items such as flowers unless there is evidence of non-conformance with your order or a clear fault. Where flowers are delivered in a satisfactory and timely manner to the details provided, refunds will not be offered.

Customer Obligations

You agree to provide complete, accurate and current information when placing your order. It is your responsibility to ensure that delivery addresses and recipient details are correct. We cannot be held liable for failed or delayed deliveries where the information supplied was incomplete or inaccurate.

Limitation of Liability

To the fullest extent permitted by UK law, we shall not be liable for any indirect, incidental, special or consequential losses arising out of or in connection with the use of our website or flower delivery service. Our total liability to you for any direct losses arising under these Terms & Conditions will be limited to the amount paid by you for the product(s) in question.

Nothing in these Terms & Conditions shall exclude or limit our liability for death or personal injury caused by our negligence, fraud, or any liability that cannot be lawfully limited or excluded under UK law.

Data Protection and Privacy

We are committed to protecting your privacy and handling your personal data in accordance with applicable data protection laws. Please refer to our Privacy Policy for more information regarding the collection, use and storage of your information.

Intellectual Property

All content included on our website—including images, designs, text, logos, and graphics—is the property of Flowers Bishop's Stortford or its licensors. Such content may not be copied, reproduced or used for commercial purposes without our express written consent.

Force Majeure

We shall not be liable for any delay or failure to perform our obligations under these Terms & Conditions where such delay or failure arises from events beyond our reasonable control, including but not limited to severe weather, acts of God, pandemic, fire, accident, or interruptions to supply.

Governing Law and Jurisdiction

These Terms & Conditions and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of England and Wales. Both parties agree that the courts of England and Wales will have exclusive jurisdiction to settle any such disputes or claims.

Variation of Terms

We reserve the right to amend these Terms & Conditions from time to time. The version of the Terms & Conditions in force at the time you place an order will apply to that order. It is your responsibility to review them regularly for any changes.

Entire Agreement

These Terms & Conditions, together with any policies or notices referenced herein, constitute the entire agreement between you and Flowers Bishop's Stortford concerning your use of our online services for flower delivery in Bishop's Stortford and surrounding areas.

Contact Us

If you have any questions regarding these Terms & Conditions, please refer to the contact details provided on our website. We are always happy to assist customers across Bishop's Stortford and the surrounding areas with any queries relating to our flower delivery services or e-commerce platform.